✱Exposure is the voice of the company — calm, light, declarative. Redaction is the voice of the lie — grey, italic, quotable, crossed out. Söhne Mono is the voice of proof — the footnote, the confidence interval, the source. And a single emphatic italic marks anything the customer said. Four voices. One argument. Your customers don't tell you the truth. We do.
The average American asked for "a dark robust blend." He bought the caramel macchiato.
We predict the next choice. Not the next word — that's a different company.